The NSW Ombudsman Office is set to participate in NSW ICAC’s Rural and Regional Outreach Program in the New England Region, Tamworth in mid-November 2024.
“Our mission is to ensure fairness for the people of NSW, and one of the ways we achieve this is by upskilling government sector employees. By providing training, we aim to enhance the quality of public services across our community,” the Office said in a statement.
“We are delivering two training sessions on 13 November, and strongly encourage participants from NSW government agencies, departments, local governments, and community service providers to attend.
“This is a valuable opportunity for all interested parties to gain insights and skills that will aid in delivering high-quality public services.”
| Date/Location | Workshops |
| 13 November 20249.00am-12.30pmAcacia Function Centre 559-597 Burgmanns Lane TAMWORTH | Fundamentals of complaint handling (FCH)Frontline staff, supervisors and managers in public, community or private sector organisations who handle customer complaints will benefit by enhancing their knowledge of best-practice approaches to complaint handing, effective communication for engaging with complainants, and the value of complaints. |
| 13 November 20241.30pm-5.00pmAcacia Function Centre 559-597 Burgmanns Lane TAMWORTH | Managing unreasonable conduct by a complainant (MUCC)This workshop will help supervisors, managers, and frontline staff to learn how to identify and manage unreasonable conduct, and deliver effective prevention and resolution policies and strategies. |
Register to attend one or both courses here.
